AlbSoftUtilityCore is supplied to participating utility organizations. The organization using the service is ordinarily responsible for deciding why customer and operational records are processed. Its own notice, agreement, and local legal requirements may provide additional terms.
Information processed
Depending on the deployment and user role, UtilityCore can process customer codes, names, addresses and optional phone numbers; meter and reading records; billing periods, tariffs, invoices and payments; notifications; user accounts and authentication sessions; audit events; device synchronization records; reports; and operational monitoring data.
Why information is processed
Records are processed to operate the contracted utility service, support field work, synchronize authorized devices, manage billing and payments, maintain auditability, secure user access, troubleshoot service operation, and meet the participating organization’s legal or operational requirements.
Offline and synchronized storage
The Android field client can store authorized operational records locally so work can continue without a network connection, then synchronize with the service when connectivity returns. Android authentication tokens are encrypted using Android Keystore-backed protection. The administration portal is online-only and uses browser session storage for session tokens.
Sharing and retention
Information may be available to the participating organization’s authorized users, AlbSoft personnel or service providers who need access to operate and support the service, and authorities where legally required. Retention, deletion, and access rules depend on the organization’s deployment agreement and applicable law. AlbSoft does not sell UtilityCore customer records.
Security and individual requests
UtilityCore uses role-based access, authenticated synchronization, encryption in transit, audit records, and other technical and organizational measures. No system is completely secure. Individuals should ordinarily direct access, correction, or deletion requests to their utility organization. You may also contact support@albsoft.me or info@albsoft.me.
Changes
This notice may be updated as the controlled pilot and deployment terms evolve. The effective date above identifies the current website version.